Guest Service Agent

Peachtree Group Hospitality Management; Gadsden (AL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Job summary

Peachtree Group Hospitality Management is hiring a Guest Service Agent in Gadsden, AL. The role involves handling check-ins and check-outs, assisting guests with reservations and requests, and ensuring a high standard of service.

This position promises a comprehensive benefits package that includes medical, dental, vision, life insurance, and a generous 401(k) match, enhancing work-life balance with Paid Holidays and Time Off.

Qualifications

• Customer service skills with a friendly demeanor.
• Ability to process financial transactions accurately.
• Problem-solving skills to anticipate and address guest needs.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Secure payment and verify billing.
• Assist guests with reservations and special requests.

Job description

Fairfield Inn - Gadsden
116 Walker St
Gadsden, AL 35904, USA

Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.