Guest Service Agent

Aloft Franklin; Franklin (TN); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Aloft Franklin is seeking a Guest Service Agent to warmly welcome guests, handle check-ins/check-outs, and manage payments at the front desk in Franklin, Tennessee. The role emphasizes accuracy, brand standards, and timely service to deliver exceptional guest experiences.

Responsibilities include handling reservations, addressing guest requests, and collaborating with other hotel teams to meet guest needs. The position offers a comprehensive benefits package and opportunities for professional

Responsibilities

• Process check-ins and check-outs in a friendly, professional manner.
• Secure payments, verify and adjust guest billing as needed.
• Assist guests with reservations and requests to ensure satisfaction.

Job description

Aloft Franklin
7109 S Springs Dr
Franklin, TN 37067, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.