Guest Service Agent

Peachtree Group; Franklin (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Aloft Franklin in Franklin, TN is seeking a Guest Service Agent to handle check-ins/outs, secure payment, verify billing, and assist guests with reservations and requests in a friendly, professional manner.

This role aims to anticipate guest needs, exceed expectations, and provide exceptional service while upholding brand standards. Peachtree Group offers a comprehensive benefits package including medical, dental, vision, disability and life insurance, plus a 401(k) match.

Qualifications

• Prior customer service experience is preferred.
• Ability to verify and handle payments during check-in/out.
• Excellent communication and problem-solving skills.

Responsibilities

• Process check-ins and check-outs efficiently.
• Secure payments and verify billing accuracy.
• Assist guests with reservations and special requests.
• Uphold brand standards and deliver exceptional service.

Skills

Customer service

Communication skills

Job description

Aloft Franklin
7109 S Springs Dr
Franklin, TN 37067, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.