Guest Experience Agent - Check-ins & Reservations

Peachtree Group; Franklin (TN); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Aloft Franklin in Franklin, TN is seeking a Guest Service Agent to handle check-ins/outs, secure payment, verify billing, and assist guests with reservations and requests in a friendly, professional manner.

This role aims to anticipate guest needs, exceed expectations, and provide exceptional service while upholding brand standards. Peachtree Group offers a comprehensive benefits package including medical, dental, vision, disability and life insurance, plus a 401(k) match.

Qualifications

• Prior customer service experience is preferred.
• Ability to verify and handle payments during check-in/out.
• Excellent communication and problem-solving skills.

Responsibilities

• Process check-ins and check-outs efficiently.
• Secure payments and verify billing accuracy.
• Assist guests with reservations and special requests.
• Uphold brand standards and deliver exceptional service.

Skills

Customer service

Communication skills

Job description

Aloft Franklin in Franklin, TN is seeking a Guest Service Agent to handle check-ins/outs, secure payment, verify billing, and assist guests with reservations and requests in a friendly, professional manner.

This role aims to anticipate guest needs, exceed expectations, and provide exceptional service while upholding brand standards. Peachtree Group offers a comprehensive benefits package including medical, dental, vision, disability and life insurance, plus a 401(k) match.