Guest Service Specialist – Check-ins, Billing & Reservations

Aloft Franklin; Franklin (TN); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Aloft Franklin is seeking a Guest Service Agent to warmly welcome guests, handle check-ins/check-outs, and manage payments at the front desk in Franklin, Tennessee. The role emphasizes accuracy, brand standards, and timely service to deliver exceptional guest experiences.

Responsibilities include handling reservations, addressing guest requests, and collaborating with other hotel teams to meet guest needs. The position offers a comprehensive benefits package and opportunities for professional

Responsibilities

• Process check-ins and check-outs in a friendly, professional manner.
• Secure payments, verify and adjust guest billing as needed.
• Assist guests with reservations and requests to ensure satisfaction.

Job description

Aloft Franklin is seeking a Guest Service Agent to warmly welcome guests, handle check-ins/check-outs, and manage payments at the front desk in Franklin, Tennessee. The role emphasizes accuracy, brand standards, and timely service to deliver exceptional guest experiences.

Responsibilities include handling reservations, addressing guest requests, and collaborating with other hotel teams to meet guest needs. The position offers a comprehensive benefits package and opportunities for professional