Guest Service Agent

Wyndham Hotels & Resorts; Fort Smith (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel chain seeks a Guest Service Agent in Fort Smith, AR. The role involves processing guest check-ins and check-outs while ensuring top-notch service quality. Candidates should excel in customer interactions and demonstrate problem-solving abilities while adhering to brand standards.

Benefits

Medical, dental, and vision insurance

Generous 401(k) retirement match

Paid Holidays and Paid Time Off

Access to Employee Assistance Program

Qualifications

• Ability to provide exceptional customer service.
• Strong communication skills.
• Capacity to anticipate guest needs.

Responsibilities

• Process check-ins and check-outs for guests.
• Verify payment and adjust billing as necessary.
• Assist guests with reservations and special requests.

Skills

Customer Service

Communication

Problem Solving

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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