Health Catalyst Remote Client Advocate Specialist

Work Based At Home; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player in healthcare performance improvement is seeking a Client Advocate Specialist to join their remote team. In this pivotal role, you will provide first-line support to clients, ensuring their needs are met and helping to prioritize new features and services. Your expertise in Cancer Registry and active ODS-C certification will be crucial as you develop and maintain client relationships and coordinate implementation efforts. This role offers a unique opportunity to engage with healthcare professionals and contribute to meaningful improvements in patient care. If you're passionate about making a difference in healthcare, this is the role for you.

Qualifications

• 3+ years of experience in Cancer Registry, preferably with CRStar.
• Excellent communication skills and computer proficiency required.

Responsibilities

• Provide first line of support for client questions and issues.
• Engage with clients to understand their changing needs and priorities.
• Coordinate implementation efforts with new clients.

Skills

Verbal and written communication skills

Computer proficiency (MS Office)

Cancer Registry experience

Education

Active Certified ODS-C certification

Tools

CRStar

Job description

Health Catalyst Remote Client Advocate Specialist

March 19, 2025

Join one of the nation’s leading and most impactful health care performance improvement companies. Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading healthcare organizations. We are also increasingly serving international markets. Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:

• Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation
• Analytics: deliver analytic applications & services that generate insight on how to measurably improve
• Expertise: provide clinical, financial & operational experts who enable & accelerate improvement
• Engagement: attract, develop and retain world-class team members by being a best place to work

Role: Client Advocate Specialist

Team: CRStar

Location: US, Remote

Travel: none anticipated

Note: This position is currently not eligible for visa sponsorship.

Active Certified ODS-C certification REQUIRED.

What you'll own in this role:

• Provide first line of support for client questions and issues. Assist in issues pertaining to the use of the software.
• Engage with clients to better understand changing needs and priorities, in turn to help prioritize new features and services.
• Develop and maintain client relationships; proactively engage with clients in designated territory to understand their utilization, changing needs, and broader circumstances around registry engagement with the cancer center administration with the goal of engaging with Registry Team leaders, Cancer Center leaders, or Oncology Service Line leaders.
• Coordinate implementation efforts with new clients to include building the plan, training, and setup.
• Engage with regional state associations with the objective of establishing leadership credentials. Attend regional state and national conferences as needed.
• Maintain knowledge of state and national standards.

General Duties and Responsibilities:

• Assist and coordinate with the Manager of Education to provide ongoing education and training for existing clients.
• Assist the Director, Growth with new prospects in the designated region, which may include software demonstrations online or onsite.
• Periodically, support continuing Product Management and enhancement efforts.
• Periodically, support Software quality and testing efforts as needed.
• Become the Subject Matter Expert in one key area that will support the company’s objectives.

What you bring to this role:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel, and PowerPoint).
• At least 3 years Cancer Registry experience, preferably with CRStar.
• Active Certified ODS-C certification required.

Information Security and Compliance Responsibilities:

• Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy, and HIPAA Privacy and Security.
• Adhere to and comply with the organization's Acceptable Use Policy.
• Safeguard information system assets by identifying and reporting potential and actual security events to the organization's Security and Compliance Officers.