Customer Manager

Acosta Group; Coatesville (Chester County); Remote; USD 55,000 - 70,000; Full time

Job summary

Join a leading company as a Customer Manager, responsible for driving sales and market share within key customer accounts. The role involves managing business plans, achieving in-store presence, and collaboration with decision-makers to maximize revenue. Ideal candidates will possess a bachelor's degree and have strong proficiency in Microsoft Office, particularly in presentation and project management skills.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Minimum of six months retail or marketing experience preferred.
• Expertise in Microsoft software is essential.

Responsibilities

• Manage assigned principals’ business within designated customer accounts.
• Develop Customer Business Plans to deliver business priorities.
• Achieve a competitively superior in-store presence and business results.

Skills

MS Office Skills

Presentation Skills

Project Management

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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Description

Responsible for the management of the assigned principals’ business (division and/or geographic), within designated “customer accounts”. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.

Description

Responsible for the management of the assigned principals’ business (division and/or geographic), within designated “customer accounts”. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.

Responsibilities

• Deliver principals’ objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers at the lowest cost.
• Develop a Customer Business Plan that will deliver the principals’ business priorities.
• Call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results.
• Achieve results at the lowest possible selling cost while maximizing company revenue (to include brokerage, commissions, bonuses, contest earning, etc.). Oversee all manufacturers’ expenditures at the customer level.
• Achieve competitively superior in-store presence in the assigned stores. Call on headquarters, supervisors and other customer operations personnel for both direct and indirect customers. Manage manufacturers’ trade marketing funds, process direct shipments (via the Sales Support Coordinator) and leverage data to sell concepts to the customer.
• Operate within the designated budget.
• Pro-actively communicate with key principals.
• Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.).
• Effectively use knowledge of customer, market, and principal – involve marketing, technology, and administrative resources to accomplish objectives.
• Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology, and administration).
• Pro-actively share information and customer/principal information with other team members to build organization capacity.
• Utilize computer systems and technology to achieve the objectives of the Customer Business Plan. Develop and maintain skill levels to support the use of Acosta communication systems.
• Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business.
• Meeting the physical requirements – listed below.
• Other duties as assigned.
  
  
  

Qualifications

Minimum Education and Work Experience:

• Bachelor’s degree or equivalent work experience in industry name required.
• Minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience preferred.
  
  
  

Knowledge, Skills, and Abilities:

• Expertise in Microsoft software: PowerPoint, Excel, Word, and Outlook, as well as a thorough knowledge of web-based applications.
• Must have excellent presentation skills.
• Must be able to handle multiple projects simultaneously.
  
  
  

Physical Requirements:

• Seeing
• Color Perception
• Lifting (50 – lbs.)
• Ability to Travel
• Listening
• Pushing/Pulling
• Carrying (20 – lbs)
  
  
  

\#DiscoverYourPath

Position will have an ‘In Market - Remote' arrangement. Open to location, candidates may be located in DMV market, Greater Philadelphia area, or Central NY.

About Us

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.

We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.

Ready for a career path that’s as unique as you? Discover your path at Acosta Group!

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

We are an equal employment opportunity employer.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Wholesale

Position Type: Full time

Business Unit: Sales

Salary Range: $55,000.00 - $70,000.00

Company: Acosta Employee Holdco LLC

Req ID: 5597

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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