Guest Service Representative

Lensa; Everett (WA); Remote; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Customer Service Representative, where you will play a crucial role in enhancing customer experiences. In this remote position, you will be the first point of contact, assisting customers with their inquiries and ensuring their satisfaction. The ideal candidate will thrive in a fast-paced environment and possess excellent communication skills. This role not only offers the chance to make a positive impact on customers' lives but also provides a supportive work culture that values your contributions. If you are passionate about delivering top-notch service and enjoy helping others, this opportunity is perfect for you!

Benefits

Weekly pay

Free dispensed beverage during shift

Free meal per shift

Medical insurance

Dental insurance

Vision insurance

401k with company matching

Vacation

Sick leave

Life insurance

Qualifications

• Customer service experience is preferred but all experience is considered.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Respond to customer requests via phone and email.
• Provide exceptional service while resolving customer issues.

Skills

Customer Service

Effective Communication

Adaptability

Problem Solving

Active Listening

Education

High School Diploma or GED

Job description

Work from Home: Customer Service Representative (Healthcare)

Sagility

Work from Home: Customer Service Representative (Healthcare)

Remote

Headway

Job Description

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional customer service resolving customer issues effectively while working in a fast-paced, high-volume environment.

Essential Job Functions

1. Delivers guest service with a “how may I help you” attitude. Looks for opportunities to delight guests and follows instructions from store management.
2. Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
3. Adhere to all applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
4. Prepare fresh food while meeting and maintaining food safety requirements and standards.
5. Follow all cash handling procedures as outlined in the Cash Handling Policy.
6. Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
7. Use suggestive selling techniques to suggest items to Guests that complement their purchases.
8. Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans.
9. Live Thorntons’ Core Values and contribute to an environment that is welcoming for Team Members and Guests.
10. Be responsible for your shift by following the attendance policy and staying familiar with all company policies.
11. Perform additional duties as assigned.

Skills

1. Follows written and verbal direction/instructions and seeks clarification when required.
2. Works effectively and accurately in a fast-paced environment.
3. Delights customers by providing a friendly and helpful experience.
4. Demonstrates self-control in stressful situations.
5. Adaptability and flexibility to respond effectively to a variety of situations.
6. Actively listens and provides clear, concise information to others.
7. Takes pride in delivering high-quality Guest service.

Knowledge

Principles and processes for providing Guest Service including Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction.

Experience

All experience is considered.

Required or Preferred Qualifications/Certifications

High School Diploma or GED (Preferred).

Physical Requirements

1. Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
2. Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
3. Exposed to extreme weather conditions and temperatures.
4. Long periods of standing.

This job description reflects an effort on the part of Thorntons and its representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.

Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.

Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vision, 401k (matching company contribution), vacation, sick leave, life insurance.