Guest Service Representative - Hourly / Commission

Nothing Bundt Cakes; Mishawaka (IN); Remote; USD 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Guest Service Representative to create a welcoming environment for guests, offer creative solutions for celebrations, and ensure excellent guest experiences. This remote position requires high energy and strong interpersonal skills, with flexible work availability.

Benefits

Employee discounts

Free uniforms

Opportunity for advancement

Qualifications

• No formal education or experience required; prior guest service experience is a plus.

Responsibilities

• Greet guests warmly and determine their needs.
• Maintain strong product knowledge to educate guests.
• Process guest orders efficiently using the point-of-sale system.

Skills

Interpersonal Skills

Friendliness

Patience

Confidence

Multitasking

Attention to Detail

Self-Motivation

Education

No formal education required

Job description

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement

Position Summary:

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and plays a vital role in engaging guests, creating memorable experiences, and leaving positive impressions. This role embodies NbC's core values and demonstrates a strong commitment to guest satisfaction, excellence, and efficiency.

This position is remote in Michigan City, IN, at our new indoor kiosk location at Lighthouse Premium Outlets. Currently, open days are Friday to Sunday from 10 am to 8 pm.

Accountabilities/Duties:

1. Promptly greet walk-in and phone guests with warmth and helpful enthusiasm, determine their needs, and follow NbC Sweet Steps of Service to ensure a superior guest experience.
2. Maintain strong product knowledge to educate guests on NbC cakes, including distinctions, sizes, flavors, pricing, promotions, and retail merchandise.
3. Process guest orders efficiently and accurately using the point-of-sale system and invite guests to join NbC Email Club for promotions and updates.
4. Uphold a clean and organized bakery presentation, including routine cleaning tasks.
5. Follow all health, safety, and company policies, including dress code and personal hygiene standards.
6. Maintain consistent attendance and punctuality.

Core Values and Competencies:

• Servant’s Heart: Support team and guests reliably, with humility and empathy.
• Spirit of a Champion: Demonstrate pride, drive, ownership, and adherence to brand standards.
• Genuine Connections: Project warmth, build relationships, and communicate effectively.

Knowledge, Skills, and Abilities:

• High energy, interpersonal skills, friendliness, patience, and confidence.
• Enjoys interacting with diverse people and providing excellent guest service.
• Capable of multitasking with attention to detail.
• Organized, diligent, self-motivated, and able to understand instructions.
• Comfortable with technology and operating a point-of-sale system.
• Basic arithmetic skills for handling transactions.
• Able to stand for extended periods and work in a fast-paced environment.

Education, Certifications, and Work Experience:

• Applicants must be 16 years or older.
• No formal education or experience required; prior guest service experience is a plus.

Work Availability:

Must be flexible to work various shifts, including early mornings, evenings, weekends, and holidays, based on business needs.

This is a remote position.