Guest Service Agent

Peachtree Group; Fort Smith (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated and detail-oriented individual to join their team at a premier hotel location. In this role, you will be responsible for ensuring guest satisfaction through efficient check-in/out processes, securing payments, and assisting guests with their needs. The ideal candidate will be a team player who thrives in a fast-paced environment and is enthusiastic about providing top-notch service. Join a supportive team where your contributions will make a significant impact on guest experiences and help create memorable stays.

Qualifications

• Strong team player with attention to detail and dedication to tasks.
• Enthusiastic about providing exceptional guest service.

Responsibilities

• Process check-ins/outs and secure payments for guests.
• Assist guests with reservations and requests in a timely manner.

Skills

Thought Provoking

Team Player

Enthusiastic

Detail Oriented

Dedicated

Job description

HOME2 SUITES - FORT SMITH
Home2 Suites Fort Smith
7400 Phoenix Ave
Fort Smith, AR 72903, USA

This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Qualifications

Skills

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization