Customer Advocate

Apollo; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a high-performing Customer Advocate Representative to drive revenue through engaging customer interactions. This role combines product expertise with strategic selling, focusing on understanding customer needs and providing consultative solutions. You'll thrive in a fast-paced environment, ensuring client satisfaction while meeting performance targets. If you are passionate about helping customers succeed and eager to make a significant impact, this opportunity is perfect for you. Join a collaborative team that values bold ideas and encourages personal growth, making your work truly meaningful.

Qualifications

• 1-2 years in a customer-facing role, excelling in support or sales.
• Strong written communication skills, especially for chat and email.

Responsibilities

• Drive revenue through live chat by converting interest into sales.
• Ensure client satisfaction and success through proactive engagement.
• Meet performance KPIs by responding quickly to customer inquiries.

Skills

Customer Service

Sales Skills

Communication Skills

Organizational Skills

Adaptability

Job description

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

The Role:

Apollo.io is looking for a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business. In this role, you'll play a key part in driving revenue and accelerating conversions through real-time chat interactions.

This is a dynamic opportunity for someone who is both a product expert and a strategic seller—someone who can deeply understand customer pain points, offer consultative solutions, and influence purchasing decisions during every touchpoint. This is an in-office role in our WeWork space in Reforma.

Daily Responsibilities:

• Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales.
• Go above and beyond to ensure client satisfaction and success at all times.
• Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo.
• Proactively upsell and cross-sell relevant product features that match the customer’s business goals.
• Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.
• Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence.
• Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates.
• Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience.

Minimum Qualifications:

• Have at least 1-2 years of experience working in a customer-facing role (support, sales, retail, or similar)—you love helping people and guiding conversations.
• Top performer in your current role.
• Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
• Customer centric - working to understand the questions that customers ask to help them resolve their business.
• Clear and confident written communication skills, especially in live chat or email settings.
• Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.

Why You’ll Love Working at Apollo:

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.