Guest Service Agent

Peachtree Hospitality Management; Fort Smith (AR); On-site; USD 25,000 - 35,000; Full time

Job summary

Peachtree Hospitality Management is seeking a Guest Service Agent responsible for ensuring guest satisfaction through excellent service. The role involves processing check-ins/outs, managing billing matters, and addressing guest requests, all while maintaining brand standards and quality expectations.

Benefits

Medical, dental, and vision insurance

Disability and life insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Responsibilities

• Process check-ins and check-outs
• Verify and adjust billing
• Assist guests with reservations and requests

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.