Guest Service Agent

Drury Hotels Company, LLC; Florence (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Health, dental, vision benefits

Paid time off

Hotel discounts

Free room nights

Company 401(k)

Job summary

Drury Plaza Hotel Florence is seeking a friendly front desk associate to warmly welcome guests, manage check-in/out, and support guest services with a +1 service attitude.

You will handle reservations, cash transactions, and guest needs while promoting hotel programs. Training and opportunities for growth are provided in a supportive hospitality environment.

Qualifications

• Excellent customer service and friendly demeanor.
• Able to multitask and stay organized in a busy front desk.
• Accurate cash handling and basic clerical duties.

Responsibilities

• Greet and assist guests checking in and out.
• Promote hotel programs and maintain guest records.
• Handle cash, reservations, and guest requests with professionalism.
• Assist with breakfast and Kickback service as needed.
• Maintain high standards of integrity and hospitality.

Skills

Customer service

Multitasking

Cash handling

English proficiency

Guest service

Tools

Cash register

Job description

Property Location:Drury Plaza Hotel - 7915 U.S. Highway 42 , Florence, Kentucky 41042You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025What you will do:Serve as the happy, helpful face of our hotel to guests entering and departing our front door.Ensure exceptional, positive experiences for our diverse team members and guests.Assist guests in a friendly, efficient, courteous, and professional manner.Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:With your can-do spirit and unique personality, you will shine at Drury Hotels.We seek friendly, highly organized communicators and multitaskers with these qualifications.Warm and friendly manner in relating to and interacting with the publicDemonstrated attention to detail while handling multiple tasks simultaneouslyFamiliarity with handling money, making change, and using office machines in day-to-day activitiesAbility to speak and receive direction (written and verbal direction) in EnglishWillingness and ability to work alone as scheduledRise. Shine. Work Happy.Hiring Immediately!