Guest Service Agent

Drury Hotels Company, LLC; Paducah (KY); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 (bonus is

Hotel discounts

Free room nights

Company-matched 401(k)

Job summary

Drury Hotels is seeking a friendly front desk associate to welcome guests and handle check-in/check-out at our Paducah property. You will manage guest records, promote programs, handle cash, and ensure a positive experience for a diverse guest mix.

Responsibilities include breakfast service support, Kickback duties, and maintaining a courteous, professional demeanor. We offer a supportive culture with growth opportunities and a commitment to hospitality excellence.

Qualifications

• Friendly, customer-oriented demeanor and strong interpersonal skills.
• Attention to detail in busy front-desk environments.
• Experience with handling cash, making change, and basic office equipment.
• Ability to understand and communicate in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Perform front desk duties: check-in/out, cash handling, guest records, and satisfaction monitoring.
• Promote hotel programs and manage bookings with courtesy and efficiency.
• Assist with breakfast service and Kickback duties as needed.
• Maintain high standards of hospitality and integrity in interactions with guests and team members.

Skills

Warm and friendly demeanor

Attention to detail

Money handling

Office equipment familiarity

English language proficiency

Independent work ability

Job description

Property Location: Drury Inn - 2930 James-Sanders Blvd. , Paducah, Kentucky 42001

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

What you can expect from us

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you

With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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