Guest Service Agent

Drury Hotels Company, LLC; Urbana (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Paid time off

Hotel discounts & free room nights

Company-matched 401(k)

Mentorship and internal promotions

Job summary

Drury Inn & Suites in Champaign, IL is seeking a friendly Front Desk Associate to welcome guests, handle check-in/out, and promote hotel programs. You will manage guest records, cash handling, and contribute to a welcoming environment with a +1 Service attitude.

The role includes breakfast and Kickback service support, a discretionary quarterly bonus, and opportunities for growth through mentorship and internal promotions.

Qualifications

• Friendly and helpful demeanor for guest interactions
• Attention to detail while managing front desk tasks
• Ability to handle cash transactions and maintain records
• Clear spoken and written English communication

Responsibilities

• Greet and assist guests at check-in and check-out with a positive, helpful attitude
• Promote hotel programs and manage guest records and cash handling accurately
• Support breakfast and Kickback service with setup and cleanup
• Provide courteous, professional service to guests and colleagues

Skills

Customer service

Cash handling

Multitasking

English fluency

Job description

Property Location:Drury Inn & Suites - 905 W. Anthony Dr. , Champaign, Illinois 61821You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly “+1 Service” bonus.What you will do:Serve as the happy, helpful face of our hotel to guests entering and departing our front door.Ensure exceptional, positive experiences for our diverse team members and guests.Assist guests in a friendly, efficient, courteous, and professional manner.Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:With your can-do spirit and unique personality, you will shine at Drury Hotels.We seek friendly, highly organized communicators and multitaskers with these qualifications.Warm and friendly manner in relating to and interacting with the publicDemonstrated attention to detail while handling multiple tasks simultaneouslyFamiliarity with handling money, making change, and using office machines in day-to-day activitiesAbility to speak and receive direction (written and verbal direction) in EnglishWillingness and ability to work alone as scheduledRise. Shine. Work Happy.Hiring Immediately!The pay range is$16.36 - $24.03The starting wage may be above the minimum rate, based on relevant experience, skills, and education.We will be accepting applications on an ongoing basis.