Guest Service Supervisor

Drury Hotels Company, LLC; Lafayette (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts

Comprehensive health benefits

Company-matched 401(k)

Job summary

A family-owned hotel chain is seeking a Guest Service Supervisor to lead the front desk team in Lafayette, Indiana. Responsibilities include ensuring exceptional guest experiences, adhering to company policies, and training team members. Ideal candidates should possess strong guest service skills, effective communication, and leadership qualities. The role offers a supportive work environment with incentives and opportunities for career growth. Join a hotel recognized for its outstanding workplace culture.

Qualifications

• Ability to communicate clearly in English with guests and team members.
• Thorough knowledge of company policies and procedures.
• Ability to train and motivate team members.
• Experience handling monetary transactions and using standard office equipment.

Responsibilities

• Assist management with supervising front desk and guest service positions.
• Ensure policies are communicated and followed.
• Maintain a high standard of customer service.
• Assist with training guest service team members and maintaining a positive work environment.

Skills

Guest service orientation

Effective communication

Leadership qualities

Attention to detail

Attention to detail

Travel readiness

Tools

Office equipment

Job description

Guest Service Supervisor page is loaded## Guest Service Supervisorlocations: 4110 South Street, Lafayette, IN 47905time type: Full timeposted on: Posted Todayjob requisition id: R35014Property Location:4110 South Street - Lafayette, Indiana 47905## ## **You belong at Drury Hotels.**Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.**WHAT YOU CAN EXPECT FROM US****So. Much. More.**Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.* *Incentives -*Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results* *Work-life-balance* – Flexible scheduling, paid time off, hotel discounts and free room nights* *Career growth -*Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year* *Health and well-being -*Medical, dental, vision, prescription, life, disability and Team Member Assistance Program* *Retirement -*Company-matched 401(k)* *Award-winning* - Ranked among Newsweek's America's Greatest Workplaces 2025**BASIC FUNCTION & JOB DUTIES:**Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.**GENERAL KNOWLEDGE, SKILL AND ABILITY:**Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.# **Rise. Shine. Work Happy.**## ## Hiring Immediately!At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE