Guest Service Agent

Drury Hotels Company, LLC; Columbus (OH); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Quarterly bonuses up to $3200/year

Flexible scheduling

Hotel discounts

Free room nights

Medical, dental, vision plans

Company-matched 401(k)

Job summary

A family-owned hotel chain in Columbus, OH, is seeking a Guest Service Agent to provide exceptional customer service and assist guests during their stay. Responsibilities include check-in/check-out, maintaining guest records, and serving meals. The ideal candidate should possess a friendly demeanor, strong multitasking abilities, and attention to detail. This part-time role offers flexible scheduling, career growth opportunities, and quarterly bonuses, making it an excellent fit for those looking to join a supportive work environment.

Qualifications

• Positive and engaging attitude when interacting with guests.
• Ability to manage multiple tasks while ensuring guest satisfaction.
• Basic math skills for handling cash and assisting guests.

Responsibilities

• Serve as the friendly face of the hotel.
• Assist guests with check-ins and check-outs.
• Promote company programs and maintain guest records.
• Help with breakfast and evening Kickback service.

Skills

Friendly demeanor

Attention to detail

Multitasking

Cash handling

Communication

Job description

Guest Service Agent page is loaded## Guest Service Agentlocations: Columbus, OHtime type: Part timeposted on: Posted Todayjob requisition id: R34983Pay starting at $17.00 per hour! Property Location: 8805 Orion Place - Columbus, Ohio 43240Property Location:8805 Orion Place - Columbus, Ohio 43240## ## **You belong at Drury Hotels.**Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.**WHAT YOU CAN EXPECT FROM US****So. Much. More.**Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.* *Incentives -*Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results* *Work-life-balance* – Flexible scheduling, paid time off, hotel discounts and free room nights* *Career growth -*Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year* *Health and well-being -*Medical, dental, vision, prescription, life, disability and Team Member Assistance Program* *Retirement -*Company-matched 401(k)* *Award-winning* - Ranked among Newsweek's America's Greatest Workplaces 2025**What you will do:****Serve as the happy, helpful face of our hotel to guests entering and departing our front door.**Ensure exceptional, positive experiences for our diverse team members and guests.* Assist guests in a friendly, efficient, courteous, and professional manner.* Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.* Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.* Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.**What we expect of you:****With your can-do spirit and unique personality, you will shine at Drury Hotels.**We seek friendly, highly organized communicators and multitaskers with these qualifications.* Warm and friendly manner in relating to and interacting with the public* Demonstrated attention to detail while handling multiple tasks simultaneously* Familiarity with handling money, making change, and using office machines in day-to-day activities* Ability to speak and receive direction (written and verbal direction) in English* Willingness and ability to work alone as scheduled# **Rise. Shine. Work Happy.**## ## Hiring Immediately!At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE