Guest Service Agent

Peachtree Group; Farmington Hills (MI); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group is seeking a Guest Service Agent for Courtyard Farmington Hills in Farmington Hills, MI. You will welcome guests, handle reservations and departures, and ensure a smooth, friendly experience aligned with brand standards.

Responsibilities include processing payments, verifying charges, and addressing guest requests with attentiveness and professionalism to exceed expectations and support a positive guest journey.

Qualifications

Responsibilities

• Process check-ins and check-outs with accuracy and warmth.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations, room requests, and special arrangements.
• Maintain brand standards and deliver timely, professional service.

Job description

Courtyard Farmington Hills
33043 Hamilton Court
Farmington Hills, MI 48334, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.