Guest Service Agent

Peachtree Group; Romulus (MI); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

The Fairfield Inn Romulus is seeking a friendly Guest Service Agent to welcome guests, process check-ins/outs, secure payment, and assist with reservations while upholding brand standards.

Peachtree Group provides a comprehensive benefits package including medical, dental, vision, disability, and life insurance, plus a generous 401(k) match, Paid Holidays and PTO, and access to an Employee Assistance Program to support work-life balance.

Responsibilities

• Process check-ins and check-outs for guests.
• Secure payment and verify/adjust billing as needed.
• Assist guests with reservations and guest requests in a friendly, timely manner.

Job description

Fairfield Inn Romulus
Romulus, MI 48174, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.