Guest Service Agent

Embassy Suites by Hilton; Kennesaw (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays and time off

Employee Assistance Program

Job summary

Embassy Suites by Hilton is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, secure payment, and verify billing while upholding brand standards. This role emphasizes friendly, professional service and ensuring a seamless guest experience at our property.

This position, based in Kennesaw, GA, requires assisting guests with reservations and requests, maintaining high service levels, and contributing to a positive overall guest experience at all times.

Qualifications

• Excellent customer service orientation.
• Strong communication and interpersonal skills.

Responsibilities

• Process check-ins and check-outs accurately and efficiently.
• Secure payments and verify/adjust guest billing.
• Assist guests with reservations and requests, maintaining brand standards.

Skills

Guest service

Communication skills

Cash handling

Reservation assistance

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.