Guest Service Agent

Accor Hotels; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to create memorable experiences for guests. This role involves greeting and checking in guests, responding to their requests, and promoting hotel facilities. With opportunities for personal growth and development, you will be part of a dynamic team that values diversity and inclusion. If you are service-oriented and passionate about hospitality, this is your chance to shine in a supportive environment that encourages you to explore limitless possibilities.

Benefits

Employee benefit card with discounted rates

Learning programs through Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Service-focused personality is essential; experience is an asset.
• Worked in a 5-star hotel or relevant experience in the hotel industry.

Responsibilities

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Proudly promote hotel facilities and enhance a guest’s stay through up-selling.

Skills

Service focused personality

Fluency in English

Fluency in Arabic

Experience with Opera / Opera cloud

Education

Bachelor's degree or diploma/certification

Tools

Opera / Opera cloud

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
  

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelors or diplomas/certifications arerequired.
• Worked in 5* Hotel or relevant experience is a must with in Hotel industry.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.