Guest Service Agent

Whitney Hotel Boston; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to join their team. This role offers a fantastic opportunity to engage with guests, ensuring their needs are met with a friendly and courteous approach. As a vital part of the front desk team, you'll handle registrations, assist with reservations, and manage guest inquiries, all while adhering to high standards of service. With a focus on guest satisfaction and a clear growth path within the company, this position is perfect for those looking to start their career in the hospitality sector. Join a supportive environment that values excellence and personal development.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401k with Company Match

Daily Pay option

Free Basic Life Insurance

Travel discounts

Commuter benefits

Employee Assistance and Wellness programs

Educational and Professional Development opportunities

Referral Bonuses

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Handle guest complaints and ensure overall satisfaction.
• Perform bookkeeping and balance accounts.

Skills

Customer Service

PMS Systems Knowledge

Education

High School Diploma or Equivalent

Job description

Join to apply for the Guest Service Agent role at The Whitney Hotel Boston.

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path: Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager.

Your Focus:

1. Immediately greet guests and offer assistance.
2. Register and assign guests to rooms.
3. Establish payment methods and verify credit.
4. Make and confirm reservations.
5. Compute bills, collect payments, and make change.
6. Transmit and receive messages via telephone or PMS system.
7. Respond promptly to guest requests.
8. Handle guest complaints, escalating if necessary.
9. Secure guests’ valuables in hotel safes.
10. Perform bookkeeping, balancing accounts, and conducting audits.
11. Focus on guest satisfaction scores and improvement.
12. Follow safety protocols and wear protective equipment.
13. Assist in breakfast service or with luggage during peak times.
14. Ensure overall guest satisfaction.
15. Perform other duties as assigned.

Your Background and Skills:

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Benefits and Perks:

• Competitive wages (full-time and part-time).
• Medical, Dental, and Vision Insurance.
• Paid Time Off.
• 401k with Company Match.
• Daily Pay option.
• Free Basic Life Insurance.
• Access to TELUS Health resources.
• Travel discounts.
• Commuter benefits.
• Employee Assistance and Wellness programs.
• Educational and Professional Development opportunities.
• Referral Bonuses.

Work Environment:

• Varied schedule, including holidays, weekends, and shifts.
• Requires standing, walking, lifting up to 25 lbs, bending, reaching, and other physical activities.

Our Beliefs: People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other

Industries

• Hotels and Motels