Guest Service Agent - Full Time at DoubleTree Suites by Hilton - Boston - Cambridge

DoubleTree Suites by Hilton Boston - Cambridge; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a vibrant team at a leading global hospitality company as a Guest Service Agent. This exciting role involves greeting and registering guests, ensuring an outstanding experience, and contributing to the hotel's success. With a focus on exceptional service, you'll have the opportunity to showcase your communication and problem-solving skills while working in a dynamic environment. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you to thrive in a supportive and innovative workplace.

Qualifications

• Strong customer service skills and ability to handle guest inquiries.
• Adaptable and dependable with a focus on teamwork.

Responsibilities

• Greet and register guests, ensuring a welcoming experience.
• Assist with check-out processes and handle payments efficiently.
• Respond promptly to guest requests and resolve issues effectively.

Skills

Customer Service

Communication Skills

Problem Solving

Adaptability

Education

High School Diploma

Job description

Guest Service Agent - Full Time at DoubleTree Suites by Hilton - Boston - Cambridge

Join us as a Guest Service Agent at DoubleTree Suites by Hilton Boston - Cambridge. You will be responsible for greeting, registering, and checking out guests, ensuring an outstanding guest experience and contributing to the hotel's profitability.

Responsibilities

• Greet guests, complete registration, input and retrieve information, confirm details, assign rooms, code electronic keys, promote marketing programs, and provide welcome packets.
• Assist with check-out processes, handle payments, process credit/debit cards, convert foreign currency, and manage gift certificates.
• Maintain thorough knowledge of hotel offerings, local area, and general information to answer guest inquiries.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond promptly to guest requests, resolve issues, and handle complaints to ensure satisfaction.
• Manage messages and relay information efficiently to guests.

Qualifications and Values

We seek candidates who embody Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Urgency. Additionally, key attributes include Quality, Productivity, Dependability, Customer Focus, and Adaptability.

Work Environment

Join a leading global hospitality company dedicated to exceptional guest experiences. Be part of a team that values innovation, quality, and success, working across a range of hotel types worldwide.

Additional Details

• Location: DoubleTree Suites by Hilton Boston
• Schedule: Full-time
• Brand: Doubletree by Hilton
• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Hotels and Motels