Guest Service Agent

HHM Hospitality; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent who thrives in a dynamic environment. This role involves greeting guests, managing reservations, and ensuring overall guest satisfaction. Ideal candidates will have a background in customer service and a passion for hospitality. Join a team that values excellence and offers a range of benefits including health insurance, paid time off, and professional development opportunities. If you're ready to contribute to a welcoming atmosphere and make a difference in guests' experiences, this opportunity is perfect for you.

Benefits

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Qualifications

• Previous customer service experience required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet and register guests in a friendly manner.
• Resolve guest complaints and ensure satisfaction.
• Perform bookkeeping activities and maintain accounts.

Skills

Customer Service

PMS Systems Knowledge

Education

High School Diploma

Job description

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

A refined gem among Boston boutique hotels, The Whitney welcomes guests to a calming retreat where uncomplicated luxury resides. Rooms are restful enclaves that provide a chic place to sleep, while the hotel’s social spaces serve everything from coffee to cocktails. Inspired by our namesake, Henry Melville Whitney—an American Industrialist and founder of the West End Railway Company —attention is paid to the smallest of details, from lush gardens by Matthew Cunningham down to interiors by Ealain Studio.

With the help of the architects at Boston-based Hacin + Associates, we have created a new cult favorite of the neighborhood—a timeless classic with urban flair. Blending in seamlessly with Beacon Hill’s black-shuttered townhouses and fashionable boutiques, The Whitney is an unexpected find where guests are indulged and instantly at home.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.