Guest Service Agent

The Colonnade Hotel; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Hotel im Herzen von Boston sucht nach einem engagierten Teammitglied, das leidenschaftlich daran interessiert ist, Gästen einen unvergesslichen Aufenthalt zu bieten. In dieser Rolle sind Sie das Gesicht des Hotels und verantwortlich für die Begrüßung der Gäste, die Bearbeitung von Anfragen und die Gewährleistung eines hohen Maßes an Kundenzufriedenheit. Wenn Sie über Erfahrung im Kundenservice verfügen und in einem dynamischen Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein. Werden Sie Teil eines Teams, das sich der Exzellenz im Gastgewerbe verschrieben hat!

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice erforderlich.
• Erfahrung im Gastgewerbe innerhalb eines Hotels ist erforderlich.

Responsibilities

• Begrüßen der Gäste mit einem freundlichen und aufrichtigen Willkommen.
• Bearbeitung des Gästeregistrierungsprozesses und Kommunikation von Hotelservices.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Aufmerksamkeit zum Detail

Education

Abschluss an einer Hotelschule oder College-Abschluss

Tools

MS Office

Opera

Job description

Do you enjoy meeting people from all over the world? Are you passionate about making a difference in other people's lives and do you want to be a part of a team that shares your passion?

The Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay, The Colonnade Hotel is an independent Boston hotel with 285 elegantly appointed rooms and luxury suites. Sophisticated travelers stay at The Colonnade for its personal service, and exceptional amenities.

Responsibilities

Please apply for the opportunity to join a Four Diamond Luxury Boutique Hotel in the heart of Back Bay. As the face of our hotel, your primary responsibilities will be:

• Greet customers immediately with a friendly and sincere welcome.
• Guest registration process and communication of hotel services and promotions.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls;
• Provide information and assist in recommending area restaurants, theaters community events, activities, etc.;
• Provide directions to hotel facilities or events.
• Resolve and follow up on customer complaints as appropriate to maintain a high level of customer satisfaction and quality;
• Perform any other job duties as assigned.
  
  

Successful candidates will have strong history of high end customer service experience. Candidates must be guest focused and have excellent communication skills. Strong attention to detail and follow through are key to your success as well as the ability to multitask and work at a fast pace.

Qualifications

• Minimum of one year prior customer service experience required.
• Previous guest services experience within a hotel is required.
• Graduate of Hotel School or college degree highly desirable
• Must be able to speak, read, write and understand the primary language(s) used in the workplace (English).
• Computer skills including MS Office needed. Opera experience is a plus
• Working knowledge of guest and hotel services, polices and operations
• Possess a valid driver's license and clean driving record is required.
• Upbeat, energetic and work as a part of a team
• Ability to maintain confidentiality
• Must be able to work a flexible schedule including weekdays, nights, weekends and holidays.
  
  

Use your past hotel job or customer service experience to make a difference at The Colonnade Hotel. If you are ready for the challenge - we are ready for you!

Required

Preferred

Job Industries

• Other