Guest Service Agent - Boston Harbor City Cruises

Hornblower Cruises and Events; Salem (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen freundlichen Guest Service Agent, der die Gäste an verschiedenen Ticket- und Boarding-Standorten in Boston unterstützt. In dieser dynamischen Rolle werden Sie für die Bereitstellung hervorragenden Kundenservices verantwortlich sein, während Sie Informationen über Kreuzfahrten und lokale Sehenswürdigkeiten kommunizieren. Wenn Sie eine Leidenschaft für Kundeninteraktion haben und in einem schnelllebigen Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein. Treten Sie einem engagierten Team bei, das unvergessliche Erlebnisse schafft und die Werte von Kreativität und Teamarbeit lebt.

Qualifications

• Interesse an Kundenservice und Verkauf.
• Fähigkeit, Produktinformationen zu behalten.

Responsibilities

• Bereitstellung exzellenten Kundenservice an Ticketständen.
• Verkauf von Tickets und Unterstützung beim Boarding.

Skills

Kundenservice

Verkaufskompetenz

Organisatorische Fähigkeiten

Interpersonelle Fähigkeiten

Microsoft Office Suite

Kommunikationsfähigkeiten

Tools

Anchor

Dock Access

Job description

Description

Boston Harbor City Cruises is seeking a Guest Service Agent for our operation in Boston.

Salary Range: $15.50/hr

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

We are currently seeking friendly, upbeat individuals to join our Guest Services Team, responsible for providing excellent support to our customers at our Boston ticket and boarding locations. If you enjoy interacting with people from all over the world, are tech savvy, and have an outgoing personality, then this could be the role for you. Guest Service agents will be scheduled at our various ticketing and boarding locations around the Boston waterfront, supporting experiences such as Whale Watch, Provincetown Fast Ferry, Dining Cruises on the Odyssey and Spirit, among others.

Essential Duties & Responsibilities:

1. Provide excellent customer service to all guests visiting our ticket booths and boarding locations.
2. Be well-versed on all BHCC products, able to upsell and cross-promote all experiences.
3. Communicate information regarding cruise offerings, schedules, availability, and directions to guests.
4. Maintain composure in a busy, fast-paced environment.
5. Support ticket sales and passenger onboarding at our three Boston locations (Long Wharf, Rowes Wharf, Seaport).
6. Understand and utilize Anchor, City Experiences' reservation platform, and Dock Access, its ticket redemption system.
7. Provide directions to points of interest, including historical sites, restaurants, and attractions.
8. Familiarize with third-party partner tickets and their redemption processes.
9. Inform guests about safety protocols, such as vaccine screening and mask mandates.
10. Follow protocols for equipment checkout, transactions, and shift procedures.
11. Work both indoors and outdoors, greeting guests at various locations.
12. Perform additional duties as assigned.

Requirements & Qualifications:

1. Interest in customer service and sales.
2. Ability to retain product information and knowledge of Boston tourism.
3. Knowledge of the Boston waterfront area for providing directions.
4. Strong customer service, organizational, and interpersonal skills.
5. High level of organization, attention to detail, and ability to meet deadlines.
6. Capability to handle multiple tasks simultaneously.
7. Effective communication skills.
8. Proficiency with Microsoft Office Suite and basic computer skills.
9. Ability to convey written and verbal information clearly.
10. Maintain appropriate appearance and grooming standards.
11. Availability for nights, weekends, and holidays.

About Us:

City Experiences aims to provide memorable land and water experiences. With over 25 brands and serving over 30 million guests annually, we value communication, creativity, and teamwork. We are committed to an inclusive culture aligned with our RESPECT Service System, which embodies our mission, vision, and values.

We are an Equal Opportunity Employer, prohibiting discrimination based on race, color, religion, national origin, sex, age, sexual orientation, gender identity, disability, veteran status, or other protected characteristics. We encourage applicants with past convictions to apply. We participate in the E-Verify program where applicable.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, see the Know Your Rights notice from the Department of Labor.