Courtyard Atlanta Downtown - Front Desk Agent

Aimbridge Hospitality; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Disability Insurance

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality seeks a Front Desk Agent for Courtyard Atlanta Downtown to welcome guests and manage check-ins/outs with warmth and precision.

You will handle requests, coordinate with the team, and contribute to an inviting, efficient front desk in a historic-building setting.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Guest Service Superstar: you deliver warm vibes and top-tier service for every guest interaction.
• Communication Champ: clearly and confidently convey information with a smile to guests and team.
• Quick-Thinking Problem Solver: address issues promptly and turn challenges into positive outcomes.
• Multitasking Marvel: manage reservations, check-ins, check-outs, and financial details efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Hotel software & MS Office familiarity

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across - clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Courtyard Atlanta Downtown offers a unique workplace inside the historic Carnegie Building, blending boutique character with modern comfort. The hotel sits in the heart of the city, steps from major Atlanta attractions and key business destinations. Team members support a property featuring contemporary guest rooms, a 24-hour fitness center, and The Bistro for casual dining and Starbucks® beverages. It's an energetic, urban environment ideal for those who enjoy working in a vibrant downtown setting.