Guest Service Agent

Peachtree Group Hospitality Management; Annapolis (MD); On-site; USD 22,730 - 24,108; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent at SpringHill Suites-Annapolis in Annapolis, MD. The role involves handling check-ins/check-outs, processing payments, and assisting guests with reservations in a professional and timely manner.

We offer a comprehensive benefits package including medical, dental, vision, disability, and life insurance, plus a generous 401(k) match and paid holidays/time off to support work-life balance.

Responsibilities

• Process check-ins and check-outs in a friendly, professional manner.
• Secure payments, verify and adjust billing, and assist guests with reservations.
• Provide accurate information and respond to guest requests while upholding brand standards.

Job description

SpringHill Suites-Annapls 189 Admiral Cochrane Dr Annapolis, MD 21401, USA

• Pay or shift range: $16.50 USD to $17.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.