Guest Experience Agent — Check-Ins & Reservations

Peachtree Group Hospitality Management; Annapolis (MD); On-site; USD 22,730 - 24,108; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent at SpringHill Suites-Annapolis in Annapolis, MD. The role involves handling check-ins/check-outs, processing payments, and assisting guests with reservations in a professional and timely manner.

We offer a comprehensive benefits package including medical, dental, vision, disability, and life insurance, plus a generous 401(k) match and paid holidays/time off to support work-life balance.

Responsibilities

• Process check-ins and check-outs in a friendly, professional manner.
• Secure payments, verify and adjust billing, and assist guests with reservations.
• Provide accurate information and respond to guest requests while upholding brand standards.

Job description

Peachtree Group Hospitality Management is seeking a Guest Service Agent at SpringHill Suites-Annapolis in Annapolis, MD. The role involves handling check-ins/check-outs, processing payments, and assisting guests with reservations in a professional and timely manner.

We offer a comprehensive benefits package including medical, dental, vision, disability, and life insurance, plus a generous 401(k) match and paid holidays/time off to support work-life balance.