Guest Service Agent

Waterford Group Llc; Ada (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel group seeks a Guest Service Agent to enhance guest experiences. This role involves greeting guests, managing check-ins, and ensuring satisfaction through effective communication. Ideal candidates possess strong customer service skills and attention to detail, thriving in a dynamic environment.

Benefits

Health insurance

Paid time off

401(k) Plan

Hotel Discounts

On Demand Pay

Pet Insurance

Shoes for Crew

Qualifications

• Self-motivated with high-performance standards.
• Ability to work independently and as part of a team.

Responsibilities

• Greeting and thanking guests sincerely and warmly.
• Checking guests in and out efficiently.
• Communicating effectively with guests to meet their needs.

Skills

Attention to detail

Customer service

Time management

Job description

ABOUT US

At Waterford Hotel Group, we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a supportive work environment, and numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Guest Service Agent Overview:

The Guest Service Agent is a dynamic role within the hotel, often the first and last point of contact for guests. They significantly impact the guest experience by handling questions and concerns during their stay. The role requires quick thinking, multitasking, and a positive attitude to ensure guest satisfaction.

Responsibilities include:

1. Greeting and thanking guests sincerely and warmly.
2. Checking guests in and out efficiently.
3. Assigning rooms and managing administrative tasks.
4. Answering phone calls.
5. Posting charges to guest accounts.
6. Completing daily checklists.
7. Sharing information across departments to enhance guest satisfaction.
8. Communicating effectively with guests to meet their needs.

Job Requirements:

• Attention to detail, good time management, and excellent customer service skills.
• Pleasant and friendly demeanor.
• Ability to work both independently and as part of a team.
• Availability for 3pm-11pm and some overnight shifts (11pm-7am).
• Self-motivated with high-performance standards.
• Physical mobility and stamina.
• Ability to pass a background check.
• Ability to follow instructions.

Waterford Health and Wellness:

Health insurance is available starting the first of the month after hire. Full-time employees can enroll in medical, dental, and vision coverage. Part-time employees working an average of 17.5 hours or more can enroll in dental and vision plans. We also offer various supplemental insurances to suit different needs.

We value your well-being and offer paid time off within the first 90 days, paid holidays, and special paid days off for long-term employees' birthdays and employment anniversaries.

Additional Perks:

• On Demand Pay: Access your wages anytime, anywhere.
• Pet Insurance: Discounted coverage for your furry family members.
• 401(k) Plan: Start planning for your future today.
• Hotel Discounts: Enjoy industry perks.
• Shoes for Crew: Shoe subsidy through Shoes for Crews.

For more information, visit our website at waterfordhotelgroup.com. We are an Equal Opportunity Employer (EOE/M/F/D/V).