PM Guest Service Agent

Waterford Group Llc; Ada (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Agent, where your role is crucial in creating memorable experiences for guests. This dynamic position requires a friendly demeanor and the ability to manage multiple tasks efficiently. You’ll be the first and last point of contact for guests, making your impact significant. Enjoy a supportive work environment with competitive compensation, health benefits, and opportunities for professional growth. With a focus on well-being, this innovative firm offers paid time off, flexible pay options, and additional perks to enhance your career journey.

Benefits

Health Insurance

Paid Time Off

401(k) Plan

Hotel Discounts

On Demand Pay

Pet Insurance

Shoe Subsidy Program

Qualifications

• Strong attention to detail and ability to manage time effectively.
• Friendly demeanor with a focus on customer satisfaction.

Responsibilities

• Greet and thank guests warmly, ensuring a positive experience.
• Efficiently check in and out guests while managing administrative duties.
• Communicate with guests to meet their needs and ensure satisfaction.

Skills

Customer Service Skills

Time Management

Attention to Detail

Teamwork

Job description

About Us

At Waterford Hotel Group, we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, appreciate your strengths, and offer an environment where everyone can truly be themselves. We provide competitive compensation and benefits, a supportive work environment, and numerous opportunities for professional development and advancement.
Come for a JOB, stay for a CAREER.

Guest Service Agent Overview

The Guest Service Agent is a fun yet challenging role within the hotel, often the first and last point of contact for guests. This role significantly impacts the guest experience. Agents need to think quickly, handle multiple situations, prioritize tasks, and maintain a positive demeanor. A "can-do" attitude is essential.

Responsibilities include:

1. Greeting and thanking guests sincerely and warmly.
2. Checking in and out guests efficiently.
3. Assigning rooms and managing administrative duties.
4. Answering phones and posting charges.
5. Completing daily checklists and passing information across departments to ensure guest satisfaction.
6. Communicating with guests to meet their needs.

Job Requirements:

• Strong attention to detail, time management, and customer service skills.
• Friendly and pleasant demeanor.
• Ability to work independently and as part of a team.
• Availability for 3pm-11pm shifts and some overnight shifts (11pm-7am).
• Ability to work with minimal supervision and meet performance standards.
• Physical mobility and stamina.
• Ability to pass a background check.
• Ability to follow instructions.

Waterford Health and Wellness

Health insurance is available starting the first of the month after hire. Full-time employees can enroll in medical, dental, and vision coverage. Part-time employees averaging 17.5 hours per week can enroll in dental and vision plans. We offer various supplemental insurances to meet different needs.

We value your well-being. Full-time employees receive paid time off within the first 90 days, paid holidays, and after five years, paid days off for your birthday and employment anniversary.

Additional Benefits

• On Demand Pay – access your wages anytime.
• Pet Insurance – discounts available for employees’ pets.
• 401(k) Plan – start planning for your future.
• Hotel Discounts – enjoy industry perks.
• Shoes for Crew – shoe subsidy program.

For more information, visit our website at waterfordhotelgroup.com.

EOE/M/F/D/V