Front Desk/Guest Service Agent

Slhosp; Fargo (ND); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a dedicated physical front desk agent who embodies professionalism and effective decision-making. This role is pivotal as the first point of contact for guests, ensuring their needs are met with a friendly demeanor and prompt service. The ideal candidate will have a successful history in customer service, particularly in hotel environments, and be well-versed in using Property Management Software. The company offers a supportive work environment with growth opportunities and various benefits, making it an exciting opportunity for those passionate about hospitality.

Benefits

401(k) with Company Match

Paid Time Off

Holiday Pay

Travel Discounts

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Ability to maintain a composed, gracious, and professional attitude.

Responsibilities

• Represent the first point of contact with guests and handle all stages of a guest’s stay.
• Accommodate and anticipate guests' needs, responding promptly and professionally.

Skills

Interpersonal Skills

Administrative Skills

Customer Service Experience

Decision-Making

Tools

Property Management Software (PMS)

Job description

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.

Applicant must have strong interpersonal and administrative skills.

Key Requirements/Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious, and professional attitude.

Responsibilities:

• Represent the first point of contact with guests and handle all stages of a guest’s stay.
• Accommodate and anticipate guests' needs, respond promptly and professionally.
• Act as the information liaison for the property and guests using all communication avenues.
• Serve as a point of contact for up-to-date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

This position is subject to a successful completion of a background check related to the responsibilities of the role.

Benefits:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities within the company, potentially at the same property or transferring to another property. Currently, properties are located in Wisconsin, South Dakota, North Dakota, and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG, Marriott, and our independent properties.

For full-time team members/leadership:

• Medical, dental, and vision insurance, with options to enroll in STD, LTD, critical illness, accident, life insurance, and flexible spending accounts.