Front Desk/Guest Service Agent

Holiday Inn Express Fargo Southwest I-94; Fargo (ND); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a qualified physical front desk agent to join their dynamic team. This role is vital as the first point of contact for guests, ensuring a seamless and enjoyable experience during their stay. The ideal candidate will possess strong interpersonal and administrative skills, be task-driven, and maintain professionalism at all times. With opportunities for growth and development within the company, this position offers a chance to thrive in a supportive environment. Enjoy benefits such as a 401(k) plan, paid time off, and travel discounts, making it an attractive opportunity for those passionate about hospitality.

Benefits

401(k) Eligibility

Paid Time Off

Holiday Pay

Growth Opportunities

Travel Discounts

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Ability to maintain a composed, gracious and professional attitude.

Responsibilities

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.

Skills

Interpersonal Skills

Administrative Skills

Customer Service Experience

Property Management Software (PMS)

Flexibility

Tools

Property Management Software

Job description

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.

Applicant must have strong interpersonal and administrative skills.

Key Requirements/ Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

This position is subject to a successful completion of a background check as it relates to the responsibilitiesof the role.

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.