Guest Service Agent

The Fifth Avenue Hotel; Buxton (ND); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to provide exceptional service to guests. This role involves greeting and registering guests, managing reservations, and ensuring guest satisfaction. The ideal candidate will have strong customer service skills and the ability to handle guest requests and complaints effectively. Join a dynamic team dedicated to creating memorable experiences for guests while adhering to brand and sustainability standards. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Resolve guest complaints and ensure overall satisfaction.
• Perform bookkeeping activities and assist in the breakfast area.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Tools

PMS Systems

Job description

Position Description

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.
• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

Maximum

USD $30.00/Hr.

Source: Hospitality Online