Director of Rooms & Guest Experience

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 90,000 - 140,000; Full time

Job summary

Hyatt Hotels Corporation in Nashville is seeking a Rooms Division leader to plan and manage the hotel’s room operations and related areas. This role oversees front office, guest services, housekeeping and security to ensure superior guest experiences while meeting financial targets.

The position drives short- and long-term planning, budgets, staffing, and staff development, with a focus on consistent service standards and hotel profitability.

Qualifications

• Bachelor’s degree preferred in related field.
• 5+ years of experience in a related role; Director of Rooms level experience preferred.
• Excellent customer service skills and ability to lead staff.
• Ability to multi-task in a fast-paced hotel environment.
• Proficient in data entry and computer use; knowledge of OPERA preferred.

Responsibilities

• Direct and administer Rooms Division operations including daily ops, guest service standards, budgeting, forecasting and cost controls.
• Promote unity and teamwork across operational departments.
• Ensure service standards are met and exceeded to guest expectations.
• Maintain customer relations and address questions with timely responses.
• Dispute resolution with guests and equitable problem solving.
• Lead operational teams to maximize guest experience and achieve departmental goals.
• Adhere to staffing and budget guidelines and monthly planning.
• Oversee cash handling and front desk banking as per policy.
• Coordinate with housekeeping and engineering for property maintenance.
• Hire, train, motivate and evaluate staff; manage HR functions within the division.

Skills

Calm under pressure

Team leadership

Multi-tasking

Interpersonal skills

Organizational skills

Numerical literacy

Data entry

Microsoft Office

OPERA hotel system

English proficiency

Confidentiality

Education

Bachelor’s degree in related field

Tools

OPERA PMS

Microsoft Office

Job description

Hyatt Hotels Corporation in Nashville is seeking a Rooms Division leader to plan and manage the hotel’s room operations and related areas. This role oversees front office, guest services, housekeeping and security to ensure superior guest experiences while meeting financial targets.

The position drives short- and long-term planning, budgets, staffing, and staff development, with a focus on consistent service standards and hotel profitability.