Guest Rooms & Reservations Coordinator

Hawks Cay; Duck Key (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Hawks Cay Resort in Marathon, FL is seeking a Reservations Supervisor to lead daily front desk and reservation operations. You will ensure courteous guest service, manage room assignments, and coordinate with departments to optimize inventory and rates.

The role requires a high school diploma (college/technical training preferred) and 1 year as Front Desk/Reservations Supervisor or 2 years as Front Desk or Reservation Sales Agent.

Qualifications

• High school diploma required; college/technical training preferred.
• 1 year experience as Front Desk/Reservations Supervisor or 2 years as Front Desk or Reservation Sales Agent.
• Foreign language skills (Spanish, German or French) are a plus.

Responsibilities

• Provide courteous guest service and respond promptly to questions, complaints or requests.
• Manage guest room assignments and optimize room readiness and inventory.
• Coordinate with departments to communicate room status and availability.
• Post and review internal reservation requests and maintain accurate records.

Skills

Guest service

Communication

Multilingual (Spanish, German, French)

Education

High school diploma (tech training preferred)

Job description

Hawks Cay Resort in Marathon, FL is seeking a Reservations Supervisor to lead daily front desk and reservation operations. You will ensure courteous guest service, manage room assignments, and coordinate with departments to optimize inventory and rates.

The role requires a high school diploma (college/technical training preferred) and 1 year as Front Desk/Reservations Supervisor or 2 years as Front Desk or Reservation Sales Agent.