Guest Experience Lead - Front Desk

Hawks Cay Resort; Marathon (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

The Hawks Cay Resort Front Office role in Marathon, FL is the first and last contact for guests arriving and departing. It handles check-ins, check-outs, room assignments, and requests, while ensuring correct billing and communicating with relevant staff.

The position requires strong guest-service focus, organization, and the ability to work under pressure to maintain smooth hotel operations and guest satisfaction.

Qualifications

• Education: High school or equivalent preferred.
• Experience: 1 to 2 years in a similar position preferred.

Responsibilities

• Maintain knowledge of hotel operations and room products.
• Answer telephone calls with proper salutations and etiquette.
• Describe room accommodations and amenities.
• Book reservations and accommodate special requests in the system.
• Coordinate with Housekeeping on room status and guest concerns.
• Resolve guest complaints and ensure satisfaction.

Skills

Organizational skills

Prioritization

Communication skills

Problem solving

Attention to detail

Customer service

Education

High school diploma or equivalent

Job description

The Hawks Cay Resort Front Office role in Marathon, FL is the first and last contact for guests arriving and departing. It handles check-ins, check-outs, room assignments, and requests, while ensuring correct billing and communicating with relevant staff.

The position requires strong guest-service focus, organization, and the ability to work under pressure to maintain smooth hotel operations and guest satisfaction.