Rooms Controller

EOS Hospitality; Duck Key (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Hawks Cay Resort is seeking a Reservations Supervisor to report to the Reservations Director. You will ensure courteous guest service, manage room assignments, and oversee reservations procedures across front desk and revenue management.

Role requires knowledge of SOPs, coordination with departments, and the ability to handle out-of-order room plans. A professional appearance and guest-focused attitude are essential, with language skills a plus.

Qualifications

• Must be neat, clean and well-groomed with a pleasing personality.
• One year of Front Desk/Reservations Supervisor experience, or two years as Front Desk or Reservation Sales Agent.
• Knowledge of foreign languages (Spanish, German, French) is a plus.

Responsibilities

• Provide courteous guest service in a hospitable and caring manner.
• Be fully competent in Reservations, Front Desk and Revenue Management SOPs.
• Manage guest room assignments and select room types per guest requests.
• Assign rooms according to guest requests and preferences when possible.
• Conduct and review out-of-order room plans and contingency strategies.
• Balance hotel and villa room inventory daily, weekly, and monthly.
• Communicate room availability and other information with relevant departments.
• Ensure proper planning to maximize selling capacity and smooth check-in.
• Support Reservations operations including posting, filing, and internal requests.
• Familiarize yourself with resort rates and complete projects as directed by the Reservations Director.

Skills

courteous service

guest relations

rapport with people

appearance

team flexibility

Education

High school diploma

Some college/technical training

Job description

Hawks Cay Resort
61 Hawks Cay Blvd
Marathon, FL 33050, USA

Description

Reports directly to the Director of Reservations or, in his/her absence, reports to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following.

• Consistently provide courteous guest service, responding promptly to guest questions, complaints or requests with a friendly, genuinely hospitable and caring attitude.
• Be fully competent in the Reservation, Front Desk and Revenue Management department standard operating procedures covering all administrative and mechanical aspects of its operation.
• Manage guest rooms assignments.
• Assign room according to guest requests and preferences whenever possible.
• Conduct and review out of order room plans.
• Strategize a contingency plan in case out of order room affects in house or arriving guest.
• Daily, Weekly, and Monthly balance of hotel and villa rooms Inventory.
• Communicate room availability and other information with appropriate departments.
• Strategize room plan to ensure maximum selling capacities and efficient check-in for guests.
• Review all group resumes & ensure all appropriate information is communicated to crew members.
• Be able to participate proficiently in functions outside one’s department when called upon.
• Perform Reservation Department/office posting and filing procedures as directed.
• Review and execute all internal reservation requests.
• Act as administrative support to Reservations Department.
• Become fully familiar with the Resort's seasonal and various package rates.
• Complete projects in a timely manner as required by the Reservations Director.
• Provide accurate information to other departments such as house counts, room status or guest service requirements.
• Responsible for the integrity of house and guest accounts.
• Ensure compliance with all resort policies and regulations.
• Provide training duties as requested by the Reservations Director.
• Provide other services as requested by Reservations Management or other Management.

Qualifications

• Must be neat, clean, well-groomed, courteous, and possess a pleasing personality.
• Must have a good rapport with people and have a genuine concern for the guest's well-being.
• Applicants must have a high school diploma, preferably with some college or technical training.
• One year's experience as a Front Desk/Reservations Supervisor, or at least two years’ experience as a Front Desk or Reservation Sales Agent to be considered.
• Knowledge of foreign languages (Spanish, German, and French) will be considered a definite plus.

Physical Requirements

On a continuous basis, sitting or standing at a desk for long periods of time in front of a computer screen; intermittently twist to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis; occasionally lift and carry items weighing up to 50 pounds.

Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.