Guest Room Quality Lead - Housekeeping

Healthcare Services Group Inc.; Glen Mills (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

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Free Prescription Discount Program

Free Employee Assistance Program (EAP)

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Job summary

Healthcare Services Group Inc. is seeking a Room Inspector to lead and ensure the cleanliness of guestrooms, bathrooms, corridors, and public areas. You will guide a housekeeping team, conduct daily property walks, and address guest requests with professionalism.

Typical responsibilities include training staff, coordinating assignments, maintaining records, and upholding safety and infection control protocols to meet brand standards.

Qualifications

• Minimum 1 year of housekeeping experience preferred (on-site training provided).
• Strong organizational, time-management, and task-prioritization skills.
• Excellent written and verbal communication to interact with guests, staff, and leadership.

Responsibilities

• Perform daily property walks and documented inspections of guest rooms, bathrooms, corridors, and public areas; communicate results promptly to leadership.
• Participate in morning huddles, assign work to Housepersons, Room Attendants, and Laundry Attendants, and train staff to ensure brand and company standards are met.
• Act in place of the Housekeeping Director/Supervisor during absences. Maintain proper key control procedures and post room occupancy records.
• Address and resolve guest complaints or special requests courteously and efficiently.
• Check and count linens and supplies, write requisitions for room items or furniture repairs, and inspect furnishings for wear or damage.
• Follow all fire, safety, security, chemical handling, and basic infection control protocols.
• All other duties as assigned.

Skills

Organizational skills

Time management

Prioritization

Education

High school diploma or equivalent

Job description

Healthcare Services Group Inc. is seeking a Room Inspector to lead and ensure the cleanliness of guestrooms, bathrooms, corridors, and public areas. You will guide a housekeeping team, conduct daily property walks, and address guest requests with professionalism.

Typical responsibilities include training staff, coordinating assignments, maintaining records, and upholding safety and infection control protocols to meet brand standards.