Reservations Agent

HHM Hospitality; Philadelphia (Philadelphia County); Remote; USD 34.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

401k Company Match

Paid Time Off

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Employee Assistance and Wellness

Zusammenfassung

HHM Hotels is seeking a remote Reservations Agent to respond to telephone, email, and internet inquiries and to process reservations for guest accommodations in accordance with established guest service and sustainability standards.

The role offers potential career progression to Reservations Manager and related front office positions, with duties including data entry in the reservation system, providing accurate information on availability and rates, and promoting hotel programs.

Qualifikationen

• Previous customer service experience preferred.

Aufgaben

• Answer the telephone and greet prospective guests in a friendly manner.
• Respond to email and internet inquiries promptly and accurately.
• Provide accurate information regarding availability, room types, rates, and hotel amenities.
• Input and retrieve data using the computer reservation system with efficient codes.
• Promote hotel and brand-specific marketing programs.
• Handle complaints tactfully and negotiate resolutions when needed.
• Follow sustainability guidelines and practices.

Kenntnisse

Customer service

Phone etiquette

Ausbildung

High school Diploma or equivalent

Jobbeschreibung

Overview

Opportunity: Reservations Agent

HHM Hotels is looking for a remote Reservations Agent to respond to telephone, email, internet inquiries, and employ sales techniques. The role will process reservations for guest accommodations in accordance with established guest service and sustainability standards.

Potential Career Path

Reservations Manager – Front Office Supervisor – Front Office Manager

Essential Job Functions

• Answer the telephone and greet prospective guests in a friendly manner. Respond to callers’ inquiries and requests.
• Respond to email and internet inquiries promptly and accurately.
• Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
• Assign reservations based on guest preferences and availability; provide confirmation number.
• Input and retrieve data using the computer reservation system utilizing codes for efficiency.
• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Communicate applicable deposit and guarantee policies as requested.
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
• Promote hotel and brand-specific marketing programs.
• Follow sustainability guidelines and practices.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school Diploma or equivalent.
• Previous customer service experience preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.