Guest Reservations Specialist – Luxury Hospitality

Blackberry Farm, LLC; Minneapolis (MN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Paid time off

401k match with profit sharing

Travel perks

Job summary

Blackberry Farm, LLC is seeking a Reservations Agent to handle reservation calls, internet bookings, and email inquiries for Blackberry properties. The role emphasizes high levels of guest satisfaction, accuracy in entering requests, and coordinating with the team across Blackberry Farm and High Hampton properties.

The ideal candidate will have 1-2 years in sales/customer service, strong communication, and organizational skills.

Qualifications

• College degree preferred but not required
• 1-2 years of experience in sales and customer service preferred
• Excellent telephone skills, typing proficiency, computer experience, and strong organizational skills required
• Experience in Property Management Systems a plus

Responsibilities

• Accept and enter all phone/email reservation requests professionally and timely
• Set traces, communicate special requests to the team and monitor daily
• Know the history of Blackberry Farm, High Hampton and related properties and ensure website information is accurate
• Reserve and sell gift certificates and track them per policy
• Assist Reservations Supervisor with reports and daily tasks
• Enter accurate demographic information for marketing and direct mail
• Fulfill guest requests and exceed expectations
• Other duties as assigned

Job description

Blackberry Farm, LLC is seeking a Reservations Agent to handle reservation calls, internet bookings, and email inquiries for Blackberry properties. The role emphasizes high levels of guest satisfaction, accuracy in entering requests, and coordinating with the team across Blackberry Farm and High Hampton properties.

The ideal candidate will have 1-2 years in sales/customer service, strong communication, and organizational skills.