Guest Experience Reservations Specialist

Blackberry Farm, LLC.; Maryville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Blackberry Farm, LLC is seeking a Reservations Agent in Maryville, TN to handle phone and email reservations, respond to requests, and maintain accurate guest information. The role requires strong communication, attention to detail, and the ability to work a Saturday–Wednesday shift and weekends as needed.

Responsibilities include processing reservations, communicating special requests, maintaining system accuracy, and supporting the Reservations Supervisor with reports and daily tasks.

Qualifications

• College degree preferred but not required.
• 1-2 years of experience in sales and customer service preferred.
• Excellent telephone skills, typing proficiency, computer experience, and strong organizational skills required.
• Experience in Property Management Systems a plus.

Responsibilities

• Accept and enter all phone/email reservation requests promptly and professionally per Blackberry Farm policies.
• Set traces, communicate special requests and relay to relevant team members daily.
• Ensure information about Blackberry Farm properties and activities is accurate on all websites.
• Reserve and track gift certificates and report on their status according to policy.

Skills

Telephone skills

Typing

Organizational skills

Property Management Systems

Education

College degree preferred

1-2 years sales/customer service

Job description

Blackberry Farm, LLC is seeking a Reservations Agent in Maryville, TN to handle phone and email reservations, respond to requests, and maintain accurate guest information. The role requires strong communication, attention to detail, and the ability to work a Saturday–Wednesday shift and weekends as needed.

Responsibilities include processing reservations, communicating special requests, maintaining system accuracy, and supporting the Reservations Supervisor with reports and daily tasks.