Reservations Agent: Guest Experience & Sales Support

Blackberry Farm, LLC; Minneapolis (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks and property benefits

Tuition reimbursement

Paid time off & holidays

Health insurance & flexible spending

401k match

Job summary

Blackberry Farm, LLC is seeking a Reservations Agent to handle phone and email requests, manage special requests, and support the guest experience across Blackberry Farm and related properties.

Applicants should have strong telephone and organizational skills, with experience in sales or customer service. On-site work in a luxury hospitality setting is expected, with opportunities to grow within the Reservations team.

Qualifications

• College degree is preferred but not required.
• 1-2 years of experience in sales and customer service preferred.
• Excellent telephone skills, typing proficiency, and strong organizational skills.
• Experience in Property Management Systems a plus.

Responsibilities

• Accept and enter all phone/email reservations promptly.
• Set traces and communicate special requests daily.
• Know Blackberry Farm and High Hampton offerings and update websites.
• Reserve and track gift certificates per policy.
• Assist Reservations Supervisor with reports and tasks.
• Enter accurate demographic data for marketing.
• Ensure guest requests are fulfilled and expectations met.
• Other duties as assigned.

Skills

Telephone skills

Typing proficiency

Organizational skills

Customer service

Sales experience

Communication skills

Education

College degree preferred

Tools

Property Management Systems

Job description

Blackberry Farm, LLC is seeking a Reservations Agent to handle phone and email requests, manage special requests, and support the guest experience across Blackberry Farm and related properties.

Applicants should have strong telephone and organizational skills, with experience in sales or customer service. On-site work in a luxury hospitality setting is expected, with opportunities to grow within the Reservations team.