Group Sales Manager

Blackberry Farm, LLC; South Carolina; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Travel perks

Tuition reimbursement

Paid time off

Health insurance

401k match

Job summary

Blackberry Farm, LLC is seeking a Group Sales Manager to lead efforts for group business, on-property events, and weddings across Blackberry Farm, Blackberry Mountain, and High Hampton properties. You will coordinate room blocks, activities, meals, and meetings, while aligning with the group sales strategy.

The role requires building relationships with planners, negotiating proposals and contracts in the Opera system, and promoting our luxury destinations at trade shows and through calls.

Qualifications

• College degree or equivalent experience in group sales or service preferred.
• Hospitality industry experience required.
• Must be familiar with Microsoft Windows, Word, Excel, PowerPoint, Outlook, Opera.

Responsibilities

• Act as a contact for corporate, leisure, and wedding group planners.
• Coordinate all group details including room blocks, activities, meals, meetings, and special requests.
• Communicate group requirements to all operational staff.
• Sell group activities and special services.
• Write and negotiate group proposals and contracts through the Opera system.
• Promote Blackberry Farm, Blackberry Mountain, and High Hampton as a meeting, leisure, and wedding destination.

Skills

Group sales

Event planning

Negotiation

Customer service

Education

Bachelor's degree or equivalent in group sales or service

Tools

Opera

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

1471 W. Millers Cove Rd Walland, TN 37886

The Group Sales Manager

The Group Sales Manager is responsible for obtaining, organizing, and booking group business and on-property functions for Blackberry Farm, Blackberry Mountain, and High Hampton Hotels. Also, they will be tasked with ensuring we stay within the parameters of the group sales strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as a contact for corporate, leisure, and wedding group planners
• Coordinate all group details including room blocks, activities, meals, meetings, and special requests
• Oversee, approve, and create receipts for the preliminary deposits, payments, and postings made
• Communicate group requirements to all operational staff
• Solicit feedback from group contacts
• Sell group activities and special services
• Create and maintain group policy and information manuals
• Handle telephone solicitation and personal sales calls to potential customers and repeat group planners
• Conduct Site Visits by booking and confirming all departments involved with the stay, and conduct Site Visit tours
• Write and negotiate group proposals and contracts through the Opera system
• Responsible for generating contracts and mailing/emailing them out in a timely manner
• Promote Blackberry Farm, Blackberry Mountain, and High Hampton as a meeting, leisure, and wedding destination through trade shows and sales calls
• Attend trade shows and handle pre-show mailings and post-show follow-up when needed
• Generate leads for new group business
• Attend weekly Yield Meetings
• Run weekly group reports for Yield Meeting
• Produce reports and maintain tracking system for group prospective business, group marketing efforts, proposals, contract revenue, and ADR
• Think of ways to improve what we do, never sit still

Must comply with all company policies and procedures. To perform the essential functions of this position regular and consistent attendance is required. Must be able to work well with other Team Members and managers and interact with our guests.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION and/or EXPERIENCE

College degree or equivalent experience in group sales or service preferred

Hospitality industry experience required

Must be familiar with Microsoft Windows, Word, Excel, PowerPoint, Outlook, Opera

Must be a leader in their current role and give examples of how they succeed ahead of their peers

LANGUAGE SKILLS

Excellent verbal and written communication skills

Ability to positively and enthusiastically present and “sell” Blackberry Farm, Blackberry Mountain, and High Hampton as a meeting destination and provide exceptional group service

Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS

Intermediate mathematical skills required for reporting, statistics, and budgets

REASONING ABILITY

Must be able to make good judgment calls in regards to sales and customer requests

Must be able to accomplish tasks in a timely manner and handle constant interruptions

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

80% computer and phone work

20% on-site (Blackberry Farm and Blackberry Mountain) with groups during Site Visits

Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

General office Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.

BENEFITS

• travel perks and property benefits
• tuition reimbursement
• paid time off with additional paid holidays
• health insurance and flexible spending accounts
• 401k match with profit share and training and education

Blackberry is an Equal Opportunity Employer.