Reservationist | Hotel Du Pont | Wilmington, DE

PM-Hospitality-Strategies,-Inc.; Wilmington (DE); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Excellent pay

Hotel discounts

F&B discounts

Job summary

PM-Hospitality-Strategies,-Inc. is seeking a Reservations Clerk to welcome guests from the moment of contact. You’ll respond to reservations in a friendly and courteous manner and provide prompt service to guest needs.

The role requires a high school diploma or equivalent and at least six months of customer service experience; front desk or reservations experience is a plus but not required. You must be flexible for nights, weekends, and holidays, with excellent pay plus hotel and F&B discounts.

Qualifications

• High school diploma or equivalent.
• At least six months of customer service experience.
• Reservations or front desk experience is a plus, but not required.

Responsibilities

• Provide information to guests about the hotel and local happenings.
• Obtain all pertinent information to complete reservations.
• Answer the telephone and greet prospective guests in a friendly manner.

Skills

Customer service

Communication skills

Education

High School Diploma or equivalent

Job description

Job Category: Front Desk

Requisition Number: RESER019937

• Full-Time

Locations

Showing 1 location

Description

What You’ll Do:

A lot goes into creating a perfect hotel stay, and that begins with the first point of contact: the reservation. We are looking to you make guests feel welcome even before they leave home. As a reservations clerk, you’ll respond to reservations in a friendly and courteous manner and provide prompt service in responding to guest needs.

Here are a few tasks you’ll be responsible for daily:

• Provide information to guests about the hotel and local happenings.
• Obtain all pertinent information to complete reservations.
• Answer the telephone and greet prospective guests in a friendly manner.

Where You’ve Been:

We’re looking for someone with a high school diploma or equivalent and at least six months of customer service experience. Reservations or front desk experience is a plus, but not required. Most importantly, you’re someone with a friendly, outgoing personality and are able to communicate with guests in a professional and positive manner at all times.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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