Reservationist | Hotel Du Pont | Wilmington, DE

PM New Logo; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

PM New Logo in Wilmington, Delaware is seeking a Reservations Clerk to greet guests and manage bookings from initial inquiry to confirmation. You will respond to reservations in a friendly and courteous manner, provide information about the hotel and local happenings, and answer the telephone while greeting prospective guests.

Be prepared to work varied shifts including nights, weekends, and holidays; the role offers competitive pay, hotel and F&B discounts, and the chance to join a growing

Qualifications

• High school diploma or equivalent.
• At least six months of customer service experience.
• Reservations or front desk experience is a plus.

Responsibilities

• Respond to reservations in a friendly and courteous manner.
• Provide information to guests about the hotel and local happenings.
• Answer the telephone and greet prospective guests in a friendly manner.

Skills

Customer service

Communication

Friendly personality

Education

High School Diploma or Equivalent

Job description

Job Category: Front Desk

Requisition Number: RESER019937

• Full-Time

Locations

Showing 1 location

Description

What You’ll Do:

A lot goes into creating a perfect hotel stay, and that begins with the first point of contact: the reservation. We are looking to you make guests feel welcome even before they leave home. As a reservations clerk, you’ll respond to reservations in a friendly and courteous manner and provide prompt service in responding to guest needs.

Here are a few tasks you’ll be responsible for daily:

• Provide information to guests about the hotel and local happenings.
• Obtain all pertinent information to complete reservations.
• Answer the telephone and greet prospective guests in a friendly manner.

Where You’ve Been:

We’re looking for someone with a high school diploma or equivalent and at least six months of customer service experience. Reservations or front desk experience is a plus, but not required. Most importantly, you’re someone with a friendly, outgoing personality and are able to communicate with guests in a professional and positive manner at all times.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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