Reservations Clerk

Appone; East Honolulu (HI); On-site; USD 38,000 - 48,000; Full time

Job summary

The Kahala Hotel & Resort in East Honolulu, HI is seeking a Reservations Agent to handle group, wholesaler and CRS bookings with accuracy and courtesy. You will process reservations from phone and electronic sources, applying upsell techniques and providing detailed information on availability and rates.

Responsibilities include assigning rooms per guest preferences, verifying confirmations, and inputting data in the reservation system while promoting hotel facilities and services and supporting

Qualifications

• High School Diploma or GED required.
• Six months front desk or reservations experience preferred.
• Ability to upsell and provide accurate information on availability and rates.

Responsibilities

• Answers telephone inquiries in a friendly, courteous manner and processes reservations.
• Applies up-selling techniques to reservations requests.
• Provides availability, room types and rate information.
• Suggests rooms based on guest needs and preferences.
• Inputs and retrieves data using a computer reservation system accurately.
• Promotes hotel facilities and services and answers questions about local attractions.
• Supports yield management strategies to maximize revenue.
• Processes reservation deposits via cash, checks, credit cards or vouchers.

Skills

Front desk experience

Upselling skills

Education

High School Diploma or GED

College degree in Travel Industry Management or similar

Tools

Computer reservation system

Job description

Pay Range: ($27.82 - $34.78/ Hourly Compensation)

Basic Job Function

Has working knowledge of and is able to work all Reservations positions. Has primary responsibility for processing of Group, Wholesalers, Central Reservation System (CRS), which includes Trust, Website, Emails, Internal and other reservation sources.

Position Requirements

Essential Functions

• Answers telephone inquiries at all times in a friendly, courteous manner employing sales techniques to secure and process reservations for guest accommodations in a timely manner consistent with THE KAHALA HOTEL & RESORT standards and the resort’s high expectations of quality (i.e AAA).
• Applies up-selling techniques and sales telephone skills to all incoming reservation requests.
• Provides accurate information regarding availability, accommodation types, rates etc.
• Suggest and assigns rooms based on guest preferences and needs according to standards.
• Read, retrieve and verify information including the confirmation number to the caller. Input and retrieve data using a computer reservation system utilizing proper codes in an accurate and efficient manner based on THE KAHALA HOTEL & RESORT Standards.
• Proactively promotes hotel facilities, activities and services. Answers all questions regarding resort facilities and services, such as local attractions and directions. If required promotes specific resort facilities according to resort’s overall interests.
• Understand and apply yield management strategies during specific periods as identified by Reservations Manager and Director of Revenue Manager. Proactively promotes and supports yield decisions in order to maximize revenue and to minimize lost business
• Process reservation deposits in the form of cash, checks, credit cards or vouchers.

Additional Duties and Responsibilities

• Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Respond to all guest questions. Provide guest assistance, direction and information as requested when working/being in public areas according to THE KAHALA HOTEL & RESORT standards.

Education/Training Requirements

• High School Diploma or General Education Diploma required.
• College degree in Travel Industry Management or similar field preferred.

Experience/Skill Requirements

• Six (6) months previous Front Desk or Reservations experience preferred.

Full-Time/Part-Time Full-Time

Shift Various Shifts

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Req Number RES-26-00002

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.