Front Desk Agent

ADP, Inc.; Honolulu (HI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision/dental coverage

401k plan

Paid sick leave

Paid vacation

Paid holidays

Floating holidays

Hotel discounts

Job summary

Stay Hotel Waikiki, a charming boutique hotel in Honolulu, seeks a Front Desk Agent to welcome guests, manage reservations, and handle check-ins/outs. No prior hotel experience is required; we provide comprehensive training to ensure top service and guest happiness.

We offer $21.00 hourly pay and a robust benefits package including health insurance (vision/dental), disability/life insurance, a 401k plan, paid sick and vacation time, paid holidays, two floating holidays per year, and hotel

Qualifications

• Proven ability to provide excellent customer service.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer phones and respond to guest questions; take reservations.
• Handle guest check-ins and check-outs and room assignments.
• Provide outstanding customer service and resolve issues professionally.
• Multitask and adapt to changing circumstances while maintaining quality.
• Support team and contribute to a positive guest experience.

Skills

Customer service

Multitasking

Communication skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

30+ days ago Requisition ID: 1072

Salary Range: $21.00 To $21.00 Hourly

Stay Hotel Waikiki is a small boutique hotel located just two blocks from iconic Waikiki Beach, in the bustling heart of Honolulu. We offer affordability and an absolutely unbeatable location. Each room is designed with modern furnishings and thoughtful amenities to ensure a pleasant stay. Our team members go above and beyond to ensure a pleasant stay for every guest.

We're searching for someone who loves meeting new people to join our front desk team. Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills. For outstanding employees, there is room for career growth & promotion.

We're proud to offer our team a robust benefits package, including health insurance (with vision/dental coverage available), disability/life insurance, a 401k plan, paid sick and vacation time, paid holidays, two floating holidays per year, and discounts on stays at our managed hotels across the country. Stay Hotel Waikiki is an equal opportunity employer.

Responsibilities

• Answer telephones to respond to guest questions and take reservations; enter reservations submitted online
• Perform guest check ins, check outs, and room assignments
• Provide customer service at the highest level
• Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property
• Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption

Qualifications

• Computer proficiency; ability to operate basic office equipment
• Basic math, reading/writing, and comprehension skills
• Ability to stand and walk for extended periods of time
• Ability to provide stellar customer service and handle upset guests professionally and with compassion
• Available to work flexible hours to include weekends and holidays
• Read, write, speak, and understand English - bilingual differential available