Guest Experience Concierge

Halekulani Corp.; Honolulu (HI); On-site; USD 45,000 - 58,000; Full time

Job summary

Halekulani Corp. in Honolulu, HI seeks a GRA-GEA-ROOMS CONTROL associate to liaison with guests and hotel departments, delivering exceptional experiences from pre-arrival to post-departure.

The role requires strong guest-service skills, excellent English communication, and the ability to manage multiple tasks with composure. Prior hospitality experience and PMS familiarity are highly valued in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of hospitality experience or similar role.
• Strong English communication and a friendly, professional demeanor.

Responsibilities

• Serve as the liaison between guests and hotel departments.
• Handle guest inquiries by phone and email promptly and courteously.
• Maintain knowledge of hotel services, hours, and local attractions for guest recommendations.
• Manage guest registrations and check-outs using the property management system.
• Ensure accurate record-keeping and assist in daily front-office operations.

Skills

Guest service

Phone handling

Communication skills

English language

Education

High school diploma or equivalent

Tools

Property management system (PMS)

Office software (Word, Excel, Outlook)

Job description

Halekulani Corp. in Honolulu, HI seeks a GRA-GEA-ROOMS CONTROL associate to liaison with guests and hotel departments, delivering exceptional experiences from pre-arrival to post-departure.

The role requires strong guest-service skills, excellent English communication, and the ability to manage multiple tasks with composure. Prior hospitality experience and PMS familiarity are highly valued in a fast-paced environment.